IT SUPPORT TECHNICIAN

Position title:

IT Support Technician

Department:

Customer Success

Location:

Linköping, Sweden

or

Malmö, Sweden

Deadline:

March 31, 2022

Description

Are you passionate about customer satisfaction and troubleshooting, and do you have experience from working with 1st and 2nd line support? Then we might have the job for you!
BRP Systems is currently searching for an IT Support Technician for one of our Customer Success teams.

About us

BRP Systems is a product development company with headquarters in Linköping where the
company was founded. We have around 100 employees, and our solutions are available at
more than 2,000 facilities in ten countries - making our products reach more than 3,5 million
end-users.

If you have ever booked yourself a spinning or PT class or checked in at your gym at the
front desk, you have probably used our products as an end consumer. When you extended
your gym card subscription or made a payment, the receptionist was then also working within
our systems. BRP develops and offers software solutions to customers within the fitness
industry, and we are the leading supplier in the Nordics.

Responsibilities

In the role as a support technician at BRP Systems, you have great responsibility for one of our main objectives – happy and satisfied customers.

Your focus will be to help with troubleshooting, user questions and ease installations/configurations. The role offers a great variety thanks to the combination of different support areas such as hardware and economics.

The job offers both 1st and 2nd line support, and the overall responsibilities are:

  • Answering incoming customer calls
  • Manage mail and ticket system
  • Troubleshooting - both system and hardware
  • Some standby duty is included in the job

Skills

We are looking for a person who has an interest in technology and IT. It is an advantage if you have wide experience from working within the IT sector, preferably in technical roles with troubleshooting and support. It’s a plus if you have a private interest in computers and technology, as well as the fitness industry.

We also want you to have:

  • Basic IT knowledge
  • Basic knowledge in corporate finances
  • Experience from 1st or 2nd line support
  • Fluency in Swedish and English
  • It is meritorious if you have basic financial skills

Qualifications

This role offers technical challenges together with a lot of customer contact and some administrative work. Therefore, we are on the lookout for you who are good at prioritising and can be flexible when things change quickly.

You need to have excellent communication skills together with a service-minded approach. Working as a support technician at BRP Systems is a great opportunity where you will be part of an exciting journey while moving forward. We offer skills & career development and a great place to work!

Questions?

If you have any questions about the role or recruitment process, please contact our HR manager, Ida Hagstein, at hr@brpsystems.se or the responsible Customer Success Manager Sara at sara.andersson@brpsystems.se.

Apply for the position

Does the job sound interesting to you? Send your motivated application and resume to hr@brpsystems.se marked "IT Support technician".

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