Customer service is vital in all businesses – including businesses in the fitness and leisure industry. Excellent customer service can do miracles and make your members feel even closer to your business. On the other hand, poor customer service can push your members away.
In this blog post, we will take a closer look at how data shows which effect customer service – both good and poor – has on your business.
A great website is alpha and omega when interacting with current and new members. It works as an integrated platform that should attract new members to your gym but also retain your current members.
Through busy times it's easy to neglect your website, but as it often serves as the first impression of your business, you need to keep it relevant and ensure great conversion rates.
For that purpose, you must use time and effort on perfecting your website. To set you off at a great start, we have gathered 10 best practices to how you can build a powerful gym website that will drive sales and engagement.
On average, 12% of new members join during January – making January the busiest month for gyms and health clubs.
January is – and has always been – the peak of the season. To help you cope with the New Year’s resolution rush – and retain as many members as possible – we have gathered some tips for you.