IT Support Technician
Are you passionate about customer satisfaction and troubleshooting, and do you have experience from working with 1st and 2nd line support? Then we might have the job for you!
BRP Systems is currently searching for an IT Support Technician for one of our Customer Success teams.
BRP Systems is a software development company with headquarters in Linköping where the company was founded. We have around 100 employees, and our solutions are available at more than 2,000 facilities in ten countries - making our solutions reach more than 3,5 million end-users.
If you have ever booked a spinning or PT class or checked in at your gym at the front desk, you have probably used our products as an end-user. When you extended your gym card subscription or made a payment, the receptionist was also working within our systems. BRP Systems develops and offers software solutions to customers within the fitness and leisure industry, and we are the leading supplier in the Nordics.
In the role as a support technician at BRP Systems, you have great responsibility for one of our main objectives – happy and satisfied customers.
Your focus will be to help with troubleshooting, user questions and ease installations/configurations. The role offers a great variety thanks to the combination of different support areas such as hardware and economics.
The job offers both 1st and 2nd line support, and the overall responsibilities are:
We are looking for a person who has an interest in technology and IT. It is an advantage if you have wide experience from working within the IT sector, preferably in technical roles with troubleshooting and support. It’s a plus if you have a private interest in computers and technology.
We also want you to have:
This role offers technical challenges together with a lot of customer contact and some administrative work. Therefore, we are on the lookout for you who are good at prioritising and can be flexible when things change quickly.
You need to have excellent communication skills together with a service-minded approach. Working as a support technician at BRP Systems is a great opportunity where you will be part of an exciting journey while moving forward. We offer skills & career development and a great place to work!