IT SUPPORT TECHNICIAN

Position title:

IT Support Technician

Department:

Support

Location:

Linköping, Sweden

Deadline:

November 8th, 2021

Description

BRP Systems develops and offers software solutions to customers within the fitness industry. Today, we are the leading supplier in the Nordics and are present in 10 countries with our solutions. We have around 100 employees and our headquarter is based in Linköping.

We are currently searching for an IT Support Technician that is passionate about customer satisfaction and troubleshooting. In the role as a support technician at BRP Systems, you have a great responsibility for one of our main objectives – happy and satisfied customers.

Your focus will be to help with troubleshooting, user questions and easier installations/configurations. The role offers a great variety - thanks to the combination of different support areas such as hardware and economics.

Responsibilities

As a support technician at BRP Systems, you are responsible for solving our customers' tickets with great knowledge and service in mind.

In many cases, you will be the first person our customers talk to when having issues, and therefore your contributions to the whole customer experience weigh heavily.

Furthermore, your responsibilities are:

  • Answer incoming calls
  • Manage mail and ticket system
  • Troubleshooting - both system and hardware
  • Some standby duty is included in the job

Skills

We are looking for two candidates who have an understanding of how technical knowledge is an asset when working with customer service and knows how to use it to make customers satisfied.

It is an advantage if you have broad experience from working within the IT sector, preferably in technical roles with troubleshooting and support.

We also want you to have:

  • Basic IT knowledge
  • Basic knowledge in corporate finances
  • Experience from 1st or 2nd line support
  • Fluency in Swedish and English

Qualifications

This role offers technical challenges together with a lot of customer contact and some administrative work. Therefore, we are seeking you who are good at prioritizing and are able to be flexible when things change quickly.

You need to have excellent communication skills together with a service-minded approach. Working as a support technician at BRP Systems is a great opportunity where you will be part of an exciting journey while moving forward.

We offer skills & career development and are looking for someone who is passionate about learning and teamwork.

Questions?

If you have any questions about the role or recruitment process, please contact our HR manager, Ida Hagstein, at hr@brpsystems.se.

Apply for the position

Does the job sound interesting to you? Send your motivated application and resume to hr@brpsystems.se marked "IT Support technician".

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